April 2004 - Vol. 47 No. 4

Features

Opinion Editorial pointers Apr 1 2004

We all recognize how first impressions color potential human relationships. In real life, we tend to be drawn to others who exhibit proper etiquette and suitable conduct similar to our own. An encounter with someone ill-mannered or with bad habits typically sparks a reaction of distrust or displeasure. So, as we invite software systems to […]

Diane Crawford

Computing Applications

News News track Apr 1 2004

News Track

The offshoring of IT jobs has become such a political tinderbox in the U.S. that India’s outsourcing specialists fear its repercussions. The chairman of a leading Indian software firm recently told the New York Times: “The dramatic buildup of opposition before the U.S. elections is disturbing,” pointing out political reaction against outsourcing has already culminated […]

CACM Staff

Computing Applications

Opinion Forum Apr 1 2004

Forum

Robert L. Glass related open source/free software and communism in his "Practical Programmer" column ("A Look at the Economics of Open Source," Feb. 2004), emphasizing the failure of the latter in order to question the soundness of the former. However, open source/free software development and communist economies differ in many ways: Nobody is forced to […]

Diane Crawford

Computing Applications

News ACM's Professional Development Centre expands learning opportunities Apr 1 2004

Acm’s Professional Development Centre Expands Learning Opportunities

One of ACM’s goals is to continually provide our members with meaningful professional development opportunities, supporting life-long career growth. In accordance with this goal, we are proud to announce the expansion of the ACM Professional Development Centre (PDC). The PDC was originally created in response to member feedback emphasizing a need for greater professional development […]

John White

Computing Applications

Opinion The profession of IT Apr 1 2004

The Social Life of Innovation

Fostering a change of practice in a community is much more difficult than inventing a new technology. The practice of innovation can be learned---once you know what it is.

Peter J. Denning

Computing Applications

Opinion Digital village Apr 1 2004

Wading Into Alternate Data Streams

The open-ended nature of ADSs makes them an extremely powerful Windows resource worthy of deeper exploration. The concept of non-monolithic file systems is not new. “File forks” were an integral part of the original Macintosh Hierarchical File System. Apple separated file information into data and resource forks, where the resource fork contains a resource map […]

Hal Berghel and Natasa Brajkovska

Computing Applications

Opinion Viewpoint Apr 1 2004

Trust Online, Trust Offline

Online businesses would do well to cultivate their visitors' adventurous, trusting, optimistic, risk-taking world views.

Eric M. Uslaner

Computing Applications

Research and Advances Human-computer etiquette: managing expectations with intentional agents Apr 1 2004

Introduction

When I hit my thumb with a hammer, I get mad at myself, at the person making me do the work, and at the cruel and malignant universe, but I don’t get mad at the hammer. By contrast, when my computer crashes, or fails to give me a file that I know is there, or […]

Christopher A. Miller

Computing Applications

Research and Advances Human-computer etiquette: managing expectations with intentional agents Apr 1 2004

Etiquette Equality: Exhibitions and Expectations of Computer Politeness

As much as people crave more human-like computers, experimental evidence shows that people do display polite behavior toward computers, perceiving human qualities they don't actually have.

Clifford Nass

Computing Applications

Research and Advances Human-computer etiquette: managing expectations with intentional agents Apr 1 2004

-nspoken Rules of Spoken Interaction

Body language and familiar silent signals are as much a part of social experience as the conversation. Building systems to recognize and respond to such moves will propel interface technology to the next horizon.

Timothy W. Bickmore

Computing Applications

Research and Advances Human-computer etiquette: managing expectations with intentional agents Apr 1 2004

Etiquette and the Design of Educational Technology

Motives for designing tact, courtesy, and even humor into educational tools must be intrinsically understood and appreciated before applied.

Punya Mishra and Kathryn A. Hershey

Computing Applications

Research and Advances Human-computer etiquette: managing expectations with intentional agents Apr 1 2004

Trust and Etiquette in High-Criticality Automated Systems

Whereas the other articles in this section discuss human-computer etiquette in traditional social interactions involving the use of computers that explicitly strive to elicit a perception of “personhood” from the human participant, we focus on computers that occupy more traditional roles as complex and largely unpersonified machines involved in high-criticality working relationships with humans—where the […]

Raja Parasuraman and Christopher A. Miller

Computing Applications

Research and Advances Human-computer etiquette: managing expectations with intentional agents Apr 1 2004

Etiquette Online: from Nice to Necessary

In the early days of the Internet, an occasional sarcastic or confrontational remark was considered part of its "charm."<br>Times have changed.

Jenny Preece

Computing Applications