April 2003 - Vol. 46 No. 4
![April 2003 issue cover image](https://cacm.acm.org/wp-content/uploads/2003/04/641205.cover_.jpg?w=132)
Features
Legal and Technological Efforts to Lock up Content Threaten Innovation
Fair Use, Drm, and Trusted Computing
Fair use By Design in the European Copyright Directive of 2001
A Skeptical View of Drm and Fair use
Encouraging Recognition of Fair Uses in Drm Systems
Software Development Method Tailoring at Motorola
Content Management For Electronic Music Distribution
Bringing Non-Adopters Along: the Challenge Facing the Pc Industry
Innovative Web use to Learn About Consumer Behavior and Online Privacy
Building a Successful E-Business: the Fedex Story
Building Customer Trust in Mobile Commerce
-sing E-Crm For a -nified View of the Customer
Computation Beyond Turing Machines
On Sapphire and Type-Safe Languages