What Academic Research Tells Us About Service
A computing-driven revolution is under way in the global economy guided by the principle that every business must become a service business in order to survive.
Research and Advances
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This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term "services" is associated with Web services and service-oriented architectures. However, there is a broader story to be told of the remarkable growth of the service sector, which has come to dominate economic activity in most advanced economies over the last 50 years.Globalization, increasing automation, the growth of the Internet, and the dynamic componentization of business are driving the reconfiguration of service value networks at a scale and pace never before seen in history. The opportunity to innovate in services, to realize business and societal value from knowledge about service, to research, develop, and deliver new information services and business services, has never been greater. The challenges are both the multidisciplinary nature of service innovation, which combines business, technology, social-organizational, and demand innovation as well as the lack of formal representations of service systems.
The law alone won't prevent an unauthorized visit or even a deliberate attack. Security depends on being able to think like an attacker.
Software Security Is Software Reliability
Enlist hacker expertise, but stay with academic fault naming conventions, when defending against the risk of exploitation of vulnerabilities and intrusions.
Reciprocity: The Golden Rule of IS-User Service Relationship Quality and Cooperation
Seeking a mutually beneficial relationship between IS departments and users.
Enterprise Integration Across the Globally Disbursed Service Organization
The goal of enterprise integration---to create a shared informationenvironment that supports the delivery of products or services---becomes an even greater challenge when business units are spread throughout the world, decentralized, and accustomed to working their own way.
A Systematic Approach in Managing Post-Deployment System Changes
In current IT practices, the task of managing post-deployment system changes often falls in no-man's land.
Global Software Piracy: Can Economic Factors Alone Explain the Trend?
Searching for explanations to increasing global software piracy rates.
The Application of Model Checking For Securing E-Commerce Transactions
Model checking is an effective component for performing online transactions that build customer trust and confidence.
Piracy, Computer Crime, and IS Misuse at the -niversity
Who commits software misuse? Knowing the answer to this question will help organizations protect their information systems.
Why computer science should pay serious attention to the hacking community and its passion for pushing the limits of technology and its role as a counterbalance to its misuse.
Academic Freedom and the Hacker Ethic
Hackers advocate the free pursuit and sharing of knowledge without restriction, even as they acknowledge that applying it is something else.
Wireless Hotspots: Petri Dish of Wireless Security
Laptops and PDAs are so vulnerable in wireless hotspots, users would do well to turn them off.
Explorations in Namespace: White-Hat Hacking Across the Domain Name System
DNS cache scanning across a sample set of more than 500,000 name servers revealed the extent of last year's Sony rootkit infestation on client machines.
The Language-Action Perspective as a Basis For Communication Support Systems
Developing a framework for effective design principles.
Action and Media in Interorganizational Interaction
Coordinating the role of IT with business processes.
Adaptive Web Information Extraction
The Amorphic system works to extract Web information for use in business intelligence applications.
Because information system performance is multidimensional, specialist theories of performance dimensions must be integrated into a model of system design.
The Collaborate/Integrate Business Technology Strategy
Before investing in the technology, business managers must focus on their collaborative business future and the extent to which their technology can be integrated.
Discovery of Knowledge Flow in Science
Recognizing and understanding knowledge flow between scientists is valuable for science. Discovering, managing, and utilizing such knowledge are advanced services of the e-science knowledge grid environment.
By learning seven foundational practices, anyone can become a skillful innovator.
Designing a New Foundation For Design
The book in which Fernando Flores and I introduced our version of the language-action perspective had an ambitious and provocative subtitle: Understanding Computers and Cognition: A New Foundation for Design [8]. This special section of Communications offers the opportunity to apply the hindsight of nearly two decades to the implicit claim in that phrase, asking how the perspective has been successful as a foundation and promises to be so in the future.
The Pragmatic Web: A Manifesto
The Web has been extremely successful in enabling information sharing among a seemingly unlimited number of people worldwide. The ever-growing amount of documents on the Web, however, results in information overload and often makes it difficult to discover the information that is relevant. The goal of the Semantic Web is to develop the basis for […]
The Deep Structure of Business Processes
Delving beneath organizational surface structure to reveal the essential structure of business processes.
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
Get InvolvedCommunications of the ACM (CACM) is now a fully Open Access publication.
By opening CACM to the world, we hope to increase engagement among the broader computer science community and encourage non-members to discover the rich resources ACM has to offer.
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