This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term "services" is associated with Web services and service-oriented architectures. However, there is a broader story to be told of the remarkable growth of the service sector, which has come to dominate economic activity in most advanced economies over the last 50 years.Globalization, increasing automation, the growth of the Internet, and the dynamic componentization of business are driving the reconfiguration of service value networks at a scale and pace never before seen in history. The opportunity to innovate in services, to realize business and societal value from knowledge about service, to research, develop, and deliver new information services and business services, has never been greater. The challenges are both the multidisciplinary nature of service innovation, which combines business, technology, social-organizational, and demand innovation as well as the lack of formal representations of service systems.
Doug Riecken
Advertisement
Author Archives
A Commonsense Opportunity For Computing
As students, we begin by learning rules&facts, but in time, our job is to break them. To make clear my intention with this opening thought, let’s recall some classic rules&facts: The world was once believed flat; humans cannot fly; and machines cannot think nor have emotions. Perhaps we should break a few more rules&facts so […]
"If we perceive our role aright, we then see more clearly the proper criterion for success: a toolmaker succeeds as, and only as, the users of his tool succeed with his aid. However shining the blade, however perfect the heft, a sword is tested only by cutting. That swordsmith is successful whose clients die of old age." [1]
Introduction: Personalized Views of Personalization
Our vocabulary of Internet-related words has become socially popular and, of course, an essential tool of trade in the hands of marketing initiatives. I recall in the early 1990s when words like "agent" and "multimedia" were so overused they became little more than meaningless marketing spin.
Personalized Communication Networks
What does personalization mean to AT&T and what are the important business propositions to provide personalized services to its customers? Guest Editor Doug Riecken recently interviewed Kathleen Earley, Vice President of AT&T Internet Services, on the subject of personalization.
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
Get Involved