Query by Humming With the VocalSearch System
Don't know the composer, performer, or title? Let the system match the theme you know to the song you want.
Research and Advances
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Changing the Paradigm of Software Engineering
Software evolution, iterative, and agile development represent a fundamental departure from the previous waterfall-based paradigm of software engineering.
Pair Programming Improves Student Retention, Confidence, and Program Quality
Pair programming produces more proficient, confident programmers---and may help increase female representation in the field.
Biometric Marketing: Targeting the Online Consumer
How biometric technology can bridge the gap between consumers' needs and marketers' perceptions.
Defining and Contributing to Software Development Success
Determining the process-related components affecting software developers' perception of project success.
Tightening Access Policy: The Hidden Trade-Off
Access policy changes should be handled delicately to avoid damaging visitor loyalty.
The Shazam Music Recognition Service
Guided by a user's query-by-example music sample, it delivers the matching song, as well as related music information, of immediate interest to the user.
Extracting Information from Music Audio
Information includes individual notes, tempo, beat, and other musical properties, along with listener preferences based on how the listener experiences music.
The technology is transforming how even the casual listener accesses and interacts with music documents and recordings.
Although new service development is now a high-priority topic,1 it was not a prominent focus in the past of either business or engineering research. Since 1995, the Fraunhofer Institute for Industrial Engineering has studied the transfer and application of engineering science know-how to the service sector. Service engineering focuses on the systematic development and design […]
Semantics to Energize the Full Services Spectrum
Using an ontological approach to better exploit services at the technical and business levels.
The Evolution and Discovery of Services Science in Business Schools
The pioneering efforts of Arizona State University illustrate what can be accomplished when universities worldwide address the need to create comprehensive interdisciplinary curricula for services science.
-Understanding Service Sector Innovation
The future of the service economy depends on worldwide appreciation, dedication, and encouragement of innovation as a key component.
The Algorithmic Revolution?The Fourth Service Transformation
We are in the midst of the fourth services transformation. The core story is the application of rule-based IT tools to service activities; it is not about the growth in the quantity or the value of the activities we label as services. The application of IT has the potential to transform the services component of […]
Germany: Computer-Aided Market Engineering
Although new service development is now a high-priority topic,1 it was not a prominent focus in the past of either business or engineering research. Since 1995, the Fraunhofer Institute for Industrial Engineering has studied the transfer and application of engineering science know-how to the service sector. Service engineering focuses on the systematic development and design […]
Service Systems, Service Scientists, SSME, and Innovation
Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems. The four examples here document some of the early efforts to establish a new academic discipline and new profession.
Resource Planning For Business Services
Over the past several decades mathematical models of supply chains have been developed and used for resource planning. Significant gains in supply chain efficiency have been attributed to the use of such models, together with the supporting IT infrastructure. Manufacturing resource planning (MRP), which automated the calculations of material requirements within manufacturing, evolved into enterprise resource planning (ERP), which monitors manufacturing enterprise processes and provides an information base for mathematically based advanced planning.
A Research Manifesto For Services Science
The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline to integrate across academic silos and advance service innovation more rapidly.
Fundamental enterprise changes begin by looking at the challenges from technical, behavioral, and social perspectives.
A poorly designed, carelessly implemented, irresponsibly managed system can lead to company failure, along with IT failure.
People associate poor eye contact with deception. This perception may have hurt large-scale adoption of videoconferencing technology.
Trust Beyond Security: An Expanded Trust Model
Developing an improved trust model and related metrics for distributed computer-based systems that will be useful immediately and resilient to changing technology.
Assisting Novice Analysts in Developing Quality Conceptual Models with -ML
Knowing the kinds of modeling errors they are most likely to produce helps prepare novice analysts for developing quality conceptual models.
The Clarion Call For Modern Services: China, Japan, Europe, and the U.S.
What will modern services be like? Today many services are viewed as a craft activity—individual doctors, retail sellers, programmers all doing useful things their own way. There is, however, an increasing role for an organized, analytic, and engineering approach to all these activities. Evidence-based medicine, marketing science- driven retailers, and software engineering are examples of […]
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
Get InvolvedCommunications of the ACM (CACM) is now a fully Open Access publication.
By opening CACM to the world, we hope to increase engagement among the broader computer science community and encourage non-members to discover the rich resources ACM has to offer.
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