Data from 18-month operational trials of the EIES system indicate that the range of features considered valuable in a computer-based communication system increases with the amount of experience gained by using this medium of communication. Simple message systems alone are not likely to satisfy the communications needs of long term, regular users of computerized communications systems. Among the capabilities which long term, regular users find valuable are group conferences, notebooks for text composition, and self-defined commands.
The evolution of user behavior in a computerized conferencing system
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