June 2003 - Vol. 46 No. 6

June 2003 issue cover image

Features

Opinion Editorial pointers Jun 1 2003

Editorial Pointers

The one sure thing about "E-service" is that it’s anything but one thing. Seek out the phrase with your favorite search engine and the findings tell the…

Diane Crawford

Computing Applications

News News track Jun 1 2003

The CEO of a firm founded by the CIA warns against amassing a huge, unified database that would be available to U.S. government investigators as a way to fight terrorism.…

CACM Staff

Computing Applications

Opinion Forum Jun 1 2003

The digital rights management (DRM) technology discussed in the special section "Digital Rights Management and Fair Use by Design" (Apr. 2003) has difficulty…

Diane Crawford

Computing Applications

Opinion Security watch Jun 1 2003

Analyzing Security Costs

Quantification tools, if applied prudently, can assist in the anticipation, budgeting, and control of direct and indirect computer security costs.

Rebecca T. Mercuri

Computing Applications

Opinion Legally speaking Jun 1 2003

Trade Secrets vs. Free Speech

How to balance the benefits of free speech and the need for secrecy.

Pamela Samuelson

Computing Applications

Opinion Viewpoint Jun 1 2003

The Mccarthy Protocols

Maximizing developers' contributions while minimizing social discomfort, they guide personal interaction and focus the development agenda.

Tom DeMarco

Computing Applications

Practice E-services Jun 1 2003

As I sit here considering how to introduce this special section on e-services, I'm reminded of a superb experience I recently had filing my U.S. federal income tax…

Thomas F. Stafford

Architecture and Hardware

Practice E-services Jun 1 2003

Fulfilling the Web Services Promise

The creation and support of standards for Web services is a critical component to their effective functionality and ultimate success.

Heather Kreger

Computing Applications

Practice E-services Jun 1 2003

What Are Web Services?

A Web service, as defined by the W3C Web Services Architecture Working Group, is "a software application identified by a URI, whose interfaces and bindings are capable of…

Christopher Ferris and Joel Farrell

Architecture and Hardware

Practice E-services Jun 1 2003

E-Service: a New Paradigm For Business in the Electronic Environment

Firms must take full advantage of Net-based e-service opportunities, particularly in the transition of products to services, to garner long-term customer relationships…

Roland T. Rust and P.K. Kannan

Architecture and Hardware

Practice E-services Jun 1 2003

Marketing Challenges of E-Services

Technological innovations---such as the telephone, television, and the Internet---enable new capabilities that may create long-lasting changes in organizational…

Ruth N. Bolton

Computing Applications

Practice E-services Jun 1 2003

E-Services at Fedex

Providing customer services online brought a new dimension to corporate functionalities at Federal Express.

Hongjun Song

Computing Applications

Practice E-services Jun 1 2003

Data Completeness: a Key to Effective Net-Based Customer Service Systems

To gain and maintain customer loyalty, a firm must learn how to best translate and mine the data they have on those customers.

M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, and A. Parasurama

Architecture and Hardware

Practice E-services Jun 1 2003

Marketing + Mis = E-Service

Traditional service marketers moving to e-services find fewer obstacles and more revenue opportunities in the process.

K. Douglas Hoffman

Computing Applications

Practice E-services Jun 1 2003

Technology Enablers to Recover from Failures in E-Services

Although the goal of e-providers should be to provide quality service to all customers at all times, occasional failure is inevitable. Whether the failure is inherent in…

Neal G. Shaw and Christopher W. Craighead

Computing Applications

Practice E-services Jun 1 2003

The Web Services Debate: J2ee vs. .net

As the articles in this section attest, the future of Web services is as certain as it is unclear. That is, the Web services arena is most certainly the next…

Joseph Williams

Architecture and Hardware

Practice E-services Jun 1 2003

The Web Services Debate: .net vs. J2ee

According to nearly every industry pundit, including my esteemed (though misinformed) colleague from Sun Microsystems, integration of systems is critically important for…

Gerry Miller

Architecture and Hardware

Research and Advances Jun 1 2003

Networks New Economical Virtual Private

The idea is to reduce costs without undermining quality of service.

Walid Ben-Ameur and Hervé Kerivin

Architecture and Hardware

Research and Advances Jun 1 2003

Taxonomy of Security Considerations and Software Quality

Addressing security threats and risks through software quality design factors.

Huaiqing Wang and Chen Wang

Computing Applications

Research and Advances Jun 1 2003

Asynchronous Health Care Communication

Patients' desire for online communication with their health care providers is likely to change the course of both telemedicine and e-health technologies.

E. Vance Wilson

Architecture and Hardware

Research and Advances Jun 1 2003

Facilitating Tacit Knowledge Exchange

Sharings insights from a humanistic and entertainment approach to improving organizational efficiency.

Kevin C. Desouza

Computing Applications

Research and Advances Jun 1 2003

Rethinking the Digital Divide

African-American students are all too aware that the digital divide is not merely about Internet access. Rather, it involves access to the social networks that ease the…

Fay Cobb Payton

Computing Applications

Research and Advances Jun 1 2003

Trust in the Preservation of Digital Information

An institutional guarantee can help address the major hurdle of digital preservation---winning people's trust.

Peter E. Hart and Ziming Liu

Computing Applications

Opinion Technical opinion Jun 1 2003

Toward Public-Key Infrastructure Interoperability

Lessons from an information security standard accreditation scheme.

James Backhouse, Carol Hsu, and Aidan McDonnell

Architecture and Hardware

Opinion Inside risks Jun 1 2003

Reflections on Trusting Trust Revisited

Security is often described as a weak-link phenomenon. Ken Thompson in his 1983 Turing Award Lecture [3] described how a compiler could be modified to plant a Trojan…

Diomidis Spinellis

Computing Applications

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