June 1987 - Vol. 30 No. 6

June 1987 issue cover image

Features

Research and Advances

Rule-based versus structure-based models for explaining and generating expert behavior

Flexible representations are required in order to understand and generate expert behavior. Although production rules with quantifiers can encode experiential knowledge, they often have assumptions implicit in them, making them brittle in problem scenarios where these assumptions do not hold. Qualitative models achieve flexibility by representing the domain entities and their interrelationships explicitly. However, in problem domains where assumptions underlying such models change periodically, it is necessary to be able to synthesize and maintain qualitative models in response to the changing assumptions. In this paper we argue for a representation that contains partial model components that are synthesized into qualitative models containing entities and relationships relevant to the domain. The model components can be replaced and rearranged in response to changes in the task environment. We have found this "model constructor" to be useful in synthesizing models that explain and generate expert behavior, and have explored its ability to support decision making in the problem domain of business resource planning, where reasoning is based on models that evolve in response to changing external conditions or internal policies.
Research and Advances

Relationships between selected organizational factors and systems development

Three organizational variables influence the quality of the system development process: available resources (both human and financial), external influences on the development process, and the project team's exposure to information systems. Public information and interviews with systems managers from 28 large private firms yielded data about the organizational variables. Systems project group members completed questionnaires concerning the system development process. The results indicate that human resources affect the development process positively, but increased financial resources are related to team disagreement. The degree of external influence on the system development effort needs to be carefully monitored and controlled. Systems exposure in the firm allows an increase in the degree of awareness among project group members about the different problems encountered by users and systems staff.

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