Research and Advances

An Overview of IT Service Management

The July 2006 issue of the Communications2 was dedicated to the topic of Services Science, a new approach to viewing, developing, and deploying Information and Communication Technologies (ICT). The introduction, written by Jim Spohrer and Doug Riecken, both of IBM Corporation, stated: “To the majority of computer scientists, whether in academia or industry, the term […]

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Research and Advances

Ethics and computer use

Over the past 50 years, computers have undergone transformation from monolithic number crunchers, to centralized repositories of management information systems, to distributed, networked, cyberspace support systems. During the same period, uses of computers have moved from computational problems to life support, from machine language to GUIs, from abstractions of work to virtual reality on the World-Wide Web. These transformations have brought with them situations that have ethical implications.

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