The service sector is becoming increasingly important to the economies of many countries, especially developed countries. OECD recently released a report noting that government policy in developed countries has not been attuned to the service sector.
Soe-Tsyr Yuan
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Creating the Experience Economy in E-Commerce
The growing commoditisation of services has transformed the competition for market share from focusing on the quality of services to the creation of memorable experiences. The economic value of the experience economy lies in co-producing staging experiences via customer participation and connection.
iCare Home Portal: An Extended Model of Quality Aging E-Services
The quality of life of senior citizens is a critical issue around the world today. Scrutiny of the extant technologies for aging services reveals that they are invariably aimed at or electronic care (eCare), but overlook social and behavioral aspects.
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