Robert E. Kraut
Author Archives
Coordination in software development
Since its inception, the software industry has been in crisis. As Blazer noted 20 years ago, “[Software] is unreliable, delivered late, unresponsive to change,…
Computerization, productivity, and quality of work-life
The impact of a computerized record system on the work lives of customer service representatives in a large utility company is examined. The results suggest alternate…
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
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