James J. Jiang
Author Archives
Leveraging First-Mover Advantages in Internet-Based Consumer Services
One of the most enduring strategic management concepts is first-mover advantage. The face validity of first mover advantage is highly compelling with a great deal of…
Closing the User and Provider Service Quality Gap
A method for measuring service quality that includes both the user and IS service provider perspectives.
Wanted:project Teams with a Blend of Is Professional Orientations
Desired qualities include a strong technical orientation, end-user empathy, and organizational awareness.
A New View of IS Personnel Performance Evaluation
For the sake of overall corporate performance, users and IS professionals need "consonance" when evaluating system performance.
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
Get Involved