By Thomas A. Limoncelli
Communications of the ACM,
Vol. 66 No. 3, Pages 54-56
A friend came to me asking for advice. His SRE team was suffering from low morale. People were burning out. Attrition was high. People leaving often cited high stress levels as the reason. There was concern that their backfill replacements wouldn't last.
Then Todd (not his real name) told me the biggest shocker: The team is overworked, yet his boss won't let him hire more people.
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