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Home/Magazine Archive/February 2010 (Vol. 53, No. 2)/It Takes Two to Tango: How Relational Investments.../Abstract

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It Takes Two to Tango: How Relational Investments Improve IT Outsourcing Partnerships

By Nikhil Mehta, Anju Mehta
Communications of the ACM, February 2010, Vol. 53 No. 2, Pages 160-164
10.1145/1646353.1646393
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The IT outsourcing industry landscape is dotted with broken contracts - results of unsuccessful client-vendor (C-V) partnerships. Approximately 78% C-V partnerships fail in the long term, inflicting high transition costs on clients. The recent economic downturn has strined C-V partnerships further.

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