By Nikhil Mehta, Anju Mehta
Communications of the ACM,
Vol. 53 No. 2, Pages 160-164
The IT outsourcing industry landscape is dotted with broken contracts - results of unsuccessful client-vendor (C-V) partnerships. Approximately 78% C-V partnerships fail in the long term, inflicting high transition costs on clients. The recent economic downturn has strined C-V partnerships further.
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