By Volker Wulf, Matthias Jarke
Communications of the ACM,
Vol. 47 No. 9, Pages 41-42
The productivity paradox raised concerns that IT investment rarely leads to productivity gains . End-user development (EUD), however, may provide the answer to this concern if increased productivity can be demonstrated. Recent research has questioned the productivity paradox and substantially improved our understanding about how IT productivity may be influenced by the manner of change.
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