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Communications of the ACM

Communications of the ACM

Relationships between selected organizational factors and systems development


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Three organizational variables influence the quality of the system development process: available resources (both human and financial), external influences on the development process, and the project team's exposure to information systems. Public information and interviews with systems managers from 28 large private firms yielded data about the organizational variables. Systems project group members completed questionnaires concerning the system development process. The results indicate that human resources affect the development process positively, but increased financial resources are related to team disagreement. The degree of external influence on the system development effort needs to be carefully monitored and controlled. Systems exposure in the firm allows an increase in the degree of awareness among project group members about the different problems encountered by users and systems staff.

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