This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer…
Doug Riecken
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A Commonsense Opportunity For Computing
As students, we begin by learning rules&facts, but in time, our job is to break them. To make clear my intention with this opening thought, let’s recall some…
"If we perceive our role aright, we then see more clearly the proper criterion for success: a toolmaker succeeds as, and only as, the users of his tool succeed with…
Introduction: Personalized Views of Personalization
Our vocabulary of Internet-related words has become socially popular and, of course, an essential tool of trade in the hands of marketing initiatives. I recall in the…
Personalized Communication Networks
What does personalization mean to AT&T and what are the important business propositions to provide personalized services to its customers? Guest Editor Doug Riecken…
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
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