V. Thomas Dock

The findings of a study designed to address the pressing problems associated with the strategic planning of the computing effort in higher education are presented here. A planning methodology was developed and tested through implementation at a university. Two years after the methodology was implemented, the effectiveness of the planning methodology was assessed in terms of the improvement of the delivery of computing services to the major institutional roles of instruction, research, and administration. Two control institutions were employed to contrast the improvements at the test institution. The results of the research indicate the planning methodology significantly enhanced the delivery of computing services.