Research and Advances

Shadow Systems: the Good, the Bad and the Ugly

We know them as shadow systems, workaround systems, and even feral systems. Operating at the fringes of an organization, they covertly replicate the data and functionality of formally sanctioned systems. Because of their duplicative acts, they are often said to have negative consequences for their hosts: undermining official systems,12 sapping valuable resources and corrupting organizational […]


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