Research and Advances

Effects of chargeout on user/manager attitutes

The relationship of internal pricing systems for computer services (chargeout systems) and user management attitudes about their computer-based information systems is investigated. Evidence is provided that the relationship conforms to a general pattern that would be expected from the hypothesis of the four stages of EDP growth [15]. The results also indicate that the chargeout systems characteristic of advanced EDP stage environments are associated with relatively high levels of positive user attitudes and marked increases in EDP training for users. Both factors are important to the user/manager involvement necessary for effective control of computer-based systems. Development and maintenance of computer-based systems is asserted to be a category of organizational change. A “felt need” for the change on the part of the user/manager is pre-requisite to any change taking place. The research methods of behavioral science are applied to investigate the user/manager environment and the effects of charge-out.

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Research and Advances

Curriculum recommendations for graduate professional programs in information systems: recommended addendum on information systems administration

An addendum to the Report of the ACM Curriculum Committee on Computer Education for Management is proposed. The proposed addendum is to include in the curriculum a course on Information Systems Administration. It is important for two reasons: (1) the systems designer must understand the administrative framework in which he must operate to work effectively, and (2) an important objective of the curriculum recommendations is to prepare the future manager of the computer activity. It is felt that the importance of these two reasons justifies the addition of the recommended course. The course is outlined in the format of the original report.
Research and Advances

Managing the computer resource: a stage hypothesis

Based on the study of expenditures for data processing, a descriptive stage hypothesis is presented. It is suggested that the planning, organizing, and controlling activities associated with managing the computer resource will change in character over a period of time, and will evolve in patterns roughly correlated to four stages of the computer budget: Stage I (computer acquisition), Stage II (intense system development), Stage III (proliferation of controls), and Stage IV (user/service orientation). Each stage is described and related to individual tasks for managing the computer resource.

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