Measuring Consumer Satisfaction in Internet Banking: A Core Framework
What service-quality attributes must Internet banks offer to induce consumers to switch to online transactions and keep using them?
Michael Tow Cheung
Advertisement
Author Archives
Challenges to Internet E-Banking
The extension of money and banking to the cyberspace is an inevitable development in the information age. Over the past few years, many financial institutions have launched e-retail banking over the Internet. Given the requirements of matching marginal gains against marginal costs, evaluating the profitability of market development along specific dimensions and segments, and determining […]
Concurrent-Convergent Strategy in It Consulting
The concurrent-convergent strategy in IT consulting can be exploited to increase client efficiency, to draw conceptual and practical lessons for other information-based applications, and to develop synergy between IT consulting and business process reengineering.
Time-Asymmetry in Business Processes
A back and forth challenge for the design of a digital nervous system.
Shape the Future of Computing
ACM encourages its members to take a direct hand in shaping the future of the association. There are more ways than ever to get involved.
Get Involved