The Next Phase in the Digital Revolution: Intelligent Tools, Platforms, Growth, Employment
Digital technology determines how (and even whether) people work as much as it determines how information produces economic activity.
John Zysman
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The Algorithmic Revolution?The Fourth Service Transformation
We are in the midst of the fourth services transformation. The core story is the application of rule-based IT tools to service activities; it is not about the growth in the quantity or the value of the activities we label as services. The application of IT has the potential to transform the services component of […]
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