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Communications of the ACM


Why Agile Teams Fail Without UX Research

Dilbert comic panel

Credit: Scott Adams / Andrews McMeel Syndication

Lessons learned by two user researchers in the software industry point to recurrent failures to incorporate user experience (UX) research or design research. This leads agile teams to miss the mark with their products because they neglect or mis-characterize the target users' needs and environment. While the reported examples focus on software, the lessons apply equally well to the development of services or tangible products.

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Why It Matters to the ACM Community

Over the past 15 years, agile and lean product development practices have increasingly become the norm in the IT industry.3 At the same time, two synergistic trends have also emerged.


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