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Communications of the ACM

ACM Opinion

Track How Technology Is Transforming Work


Tokyo store android

Androids, such as this one directing shoppers in Tokyo, will replace humans in many service occupations in the next 10–20 years.

Credit: Ko Sasaki/The New York Times/Redux/eyevine

Advances in technology pose huge challenges for jobs. Productivity levels have never been higher in the United States, for example, but income for the bottom 50% of earners has stagnated since 1999 (see 'Job shifts').

From Nature
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