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Communications of the ACM

Emerging markets

Information Technology Impact Sourcing

Tata Consultancy Services employees

Tata Consultancy Services employees at the TCS campus in Chennai, India.

Credit: Dhiraj Singh / Bloomberg via Getty Images

Information technology impact sourcing is a new approach that clients can take when they outsource IT-related work to base-of-the-pyramid (BoP)a suppliers. In this column, I explain why impact sourcing is worthy of greater consideration and support from the IT professional and academic community.

Supply of IT work from the base of the pyramid is growing as diffusion of digital technology and attendant skills becomes almost universal. In theory, BoP supply would mean drawing IT workers from communities in developing countries averaging income levels of less than $2.50 per person per day. In practice, the idea covers a looser sense of IT staff that hail from low-income areas and/or have been excluded from mainstream employment opportunities.


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