A recent survey finds that with increasing reliance on cloud computing, IT executives are uncertain about the role of IT operations but also plan to invest in the internal staff and tools needed to manage service delivery in the cloud. Conducted by independent firm Gatepoint Research and commissioned by ScienceLogic Inc., the cloud computing survey canvassed the opinions of more than 100 IT directors and above in mid-to-large enterprises in North America.
In general, the research indicates that IT executives view the cloud favorably and expect to see benefits, including fewer application availability and performance issues, but question the role of IT operations as a result of increased adoption:
Other survey results strongly indicate that IT executives expect the IT operations function to play an important role in managing cloud resources and service delivery, especially as organizations rely on a mix of data center and cloud computing environments:
"These survey results are not surprising considering the daunting task of managing application performance across a mix of data center and cloud environments, and organizations are trying to determine how the cloud will impact both internal operations as well as service delivery," says Steve Harriman, senior vice president of marketing for ScienceLogic. "The role of IT operations could diminish as cloud services become easily accessible to end users with minimal IT intervention. But for most enterprises, the IT operations function is the interface between IT and the business, providing critical visibility and support that will be increasingly important and challenging as services move into the cloud."
An Interop Las Vegas 2011 survey of more than 150 IT professionals conducted by ScienceLogic in May found similar results. More than 70 percent of respondents had deployed or plan to deploy cloud computing, but nearly as many admitted to not having confidence in their strategy for managing the performance of those cloud computing resources. However, the majority of attendee respondents agreed that their existing IT operations staff will manage cloud performance rather than adding new staff with cloud skills.
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