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Communications of the ACM


Making Automation Work

D.C. Metro subway crash

The June 22, 2009 Metro subway crash in Washington, D.C., in which nine people died and 80 were injured, is the deadliest accident in the Metro's 33-year history.

Credit: Pablo Martinez Monsivais / AP Photo

Today's automated systems provide enormous safety and convenience. However, when glitches, problems, or breakdowns occur, the results can be catastrophic.

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