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McDonald's Partners With IBM to Replace Drive-Thru Employees With AI


A robot staffing the drive-thru window.

McDonalds is betting big on technology to drive sales, as evidenced in a widespread rollout of automated order-taking kiosks.

Credit: Getty/Futurism

McDonald's is partnering with IBM to implement artificial intelligence tech to take orders at its drive-thru lanes.

"In my mind, IBM is the ideal partner for McDonald's given their expertise in building AI-powered customer care solutions and voice recognition," McDonald's CEO Chris Kempczinski said during a Wednesday earnings call, as quoted by CNBC.

From Futurism.com
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