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Insurers Increase Investments in Drones, Robots


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Spot, the robot dog.

Travelers Cos., United Services Automobile Association, and Farmers Insurance Group were among the major property and casualty companies to deploy aerial drones this summer to inspect property damage in the wake of Hurricane Ida.

Credit: Boston Dynamics

International Data Corp. (IDC) predicts that the insurance industry will spend approximately $602 million globally on robotic systems, including drones, this year, rising to $1.7 billion in 2025.

IDC's Patrick Van Brussel said, "All these technologies are about augmenting the capacities of the so-called knowledge workers."

Travelers Cos., United States Automobile Association, and Farmers Insurance Group are among the big insurers that used drones to inspect property damage from Hurricane Ida.

Farmers also plans to roll out a robotic dog, Boston Dynamic's Spot, to inspect catastrophe damage.

Said Farmers' Samantha Santiago, "Spot gives us the ability on the ground to see what's ahead of us. Things that may be difficult for an adjuster to see."

Travelers' Jim Wucherpfennig  said drones make it possible to write damage estimates and pay claims faster.

From The Wall Street Journal
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