As federal investigators escalate their scrutiny of Tesla's driver-assistance technology, another problem is emerging for the electric carmaker: complaints among customers that they have been sold an additional driver-assistance option that doesn't operate as advertised.
Over the years, Tesla owners have paid as much as $10,000 for the package, called Full Self-Driving. F.S.D., which can be purchased as an extra on Tesla cars, is a collection of services that add to Tesla's Autopilot, the driver-assistance technology that government investigators are taking a look at after a string of crashes.
Critics say F.S.D. hasn't lived up to its name since its debut more than two years ago. It can help a car navigate off one highway and onto another, and respond to traffic lights and stop signs. It also includes a service for summoning a car out of a parking space or parking lot with a mobile app. But full self-driving? Not quite.
From The New York Times
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