A New York University (NYU) report urges social media companies to stop outsourcing the moderation of their content.
Misinformation on these platforms is of growing concern amid civil unrest and the coronavirus pandemic, which are transpiring in an election year, with the industry anticipating interference by malefactors.
NYU's Paul M. Barrett said content moderation, which involves rooting out offensive and harmful content, carries a psychological toll for moderators, while outsourcing that role gives companies a plausible excuse to deny accountability when such material is not removed.
Barrett's recommendations include increased human vetting of content, having a senior official oversee the task, and greater investment in moderation in at-risk nations.
He also calls for better healthcare for moderators and in-depth research into the job's health risks, use of "narrowly tailored" regulation to set standards for distribution of harmful content; and better fact-checking of misinformation.
From The Washington Post
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