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Communications of the ACM

ACM TechNews

Waiting-Room Anxiety Eased With Apps That Give Updates


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woman looking at a computer tablet with a baby on the screen

Natus Medical's NicView cameras allow parents to keep an eye on their newborn in the neonatal intensive care unit.

Credit: Natus Medical

Startups and large healthcare organizations are developing tools designed to give parents frequent updates on what is happening to their children during surgeries or hospital stays.

For example, EASE Applications has developed a program—called Electronic Access to Surgical Events (EASE)—that buzzes every 30 minutes to remind nurses to send a text, video, or photo update to waiting relatives. Nurses found that when they provided families with more frequent updates using the EASE platform, the percentage of families that rated their experience during surgery as "very good" rose to 97%, up from 80% before EASE implementation.

The app contains pre-set phrases and messages in nine languages, allowing nurses to communicate with families who do not speak English.

From The Wall Street Journal
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Abstracts Copyright © 2019 SmithBucklin, Washington, DC, USA


 

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