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Firms Adjust to Hacks


Sony apologizes

At a May 2011 press conference in Tokyo, Sony Computer Entertainment president, Kazuo Hirai (center), accompanied by company executives Shiro Kambe (left, out of photo) and Shinji Hasejima, bow to apologize for the massive theft of personal data from user

Toru Yamanaka / AFP/ Getty Images

When email-marketing firm Epsilon Data Management discovered in March that hackers had stolen consumer email addresses it maintains for major banks and retailers, Chief Executive Bryan Kennedy faced a choice: to disclose the breach or keep it under wraps.

From The Wall Street Journal
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