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Home/Magazine Archive/July 2021 (Vol. 64, No. 7)/Flexible Work and Personal Digital Infrastructures/Abstract

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Flexible Work and Personal Digital Infrastructures

By Mohammad Hossein Jarrahi, Gemma Newlands, Brian Butler, Saiph Savage, Christoph Lutz, Michael Dunn, Steve Sawyer
Communications of the ACM, July 2021, Vol. 64 No. 7, Pages 72-79
10.1145/3419405
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man wearing cap juggles laptop computers, illustration — Credit: Andrij Borys Associates, Shutterstock

Flexible, contingent, or 'agile,' working arrangements provide workers with greater autonomy over when, where, or how to fulfill their responsibilities. In search of increased productivity and reduced absenteeism, organizations have increasingly turned to flexible work arrangements. Although access to flexible work arrangements is more prevalent among high-skilled workers, in the form of flextime or co-working, the past decade has also witnessed growth of independent contractors, digital nomadism, digitally enabled crowdwork, online freelancing, and on-demand platform labor.³

Key Insights

Flexible work arrangements reduce commutes and can enable workers with care-responsibilities to stay in the workforce. Younger workers also see flexibility as a top priority when considering career opportunities.²

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