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Communications of the ACM


Managing the Hidden Costs of Coordination

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Credit: Shutterstock / Andrij Borys Associates

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It started with 502 errors. Almost immediately a flood of user reports swamped the service's community Slack channel.

A user posted "Getting 502s?" at 9:22 A.M., and within minutes 40 other users responded with the Yes and MeToo emojis.


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