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The Reliability of Enterprise Applications

By Sanjay Sha
Communications of the ACM, January 2020, Vol. 63 No. 1, Pages 38-45
10.1145/3369756
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Enterprise reliability is a discipline that ensures applications will deliver the required business functionality in a consistent, predictable, and cost-effective manner without compromising core aspects such as availability, performance, and maintainability.

While achieving a high level of reliability is a common goal of most enterprises, reliability engineering involving third-party applications can be a complex landscape. First-party software affords the luxury of building a modular and extensible application that integrates seamlessly with an enterprise's IT ecosystem. Third-party software does not always have the same flexibility. Incorporating an off-the-shelf enterprise application within an existing IT ecosystem, without compromising functionality and reliability, is a classic engineering and philosophical problem the CIO's office has to deal with all the time.

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