Digital India is the flagship program of the Government of India with a vision to transform India into a digitally empowered society and knowledge economy. This program is centered on the vision of offering digital infrastructure as a core utility to every citizen, providing governance and services on demand, enabling the digital empowerment of citizens.2 Besides policy making facilitation to the IT industry and start-ups, the government has also adopted state-of-the-art ICT for its own transformation for efficient and effective delivery of information and services to citizens at large. A specific focus has been on reaching the last mile as digital inclusion is at the core of the Digital India program. National Informatics Centre (NIC)5 under the Ministry of Electronics and Information Technology is an important stakeholder in the digital transformation of the Indian government.
NIC is the driving force of the Digital India program and has also helped the government be in the forefront in the use of information technology. It has been working with the government for over four decades, providing state-of-the-art infrastructure, building solutions, as well as advising individual departments on action plans and adoption of appropriate technologies.
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