Sign In

Communications of the ACM

Contributed articles

User Reviews of Top Mobile Apps in Apple and Google App Stores


User Reviews of Top Mobile Apps in Apple and Google App Stores, illustration

Credit: Andrij Borys Associates / Shutterstock

One of the unique aspects of app stores is the convenience of providing user feedback.13 Users can effortlessly leave a review and a rating for an app, providing quick feedback for developers. Developers are then better able to update their apps. This feedback mechanism contrasts with traditional feedback mechanisms like bug-reporting systems (such as Bugzilla), which are negative in nature, as they include only bugs, unlike reviews, which can be positive. Moreover, reviews can even serve as a means for deriving additional app requirements.7

Back to Top

Key Insights

ins01.gif

Developers of top apps might be overwhelmed by the large number of received reviews. Several papers (such as by Fu et al.,5 Galvis Carreño and Winbladh,6 and Google Analytics7) and commercial efforts (such as Applause Analytics3) have proposed solutions to help developers cope with large numbers of reviews.


 

No entries found

Log in to Read the Full Article

Sign In

Sign in using your ACM Web Account username and password to access premium content if you are an ACM member, Communications subscriber or Digital Library subscriber.

Need Access?

Please select one of the options below for access to premium content and features.

Create a Web Account

If you are already an ACM member, Communications subscriber, or Digital Library subscriber, please set up a web account to access premium content on this site.

Join the ACM

Become a member to take full advantage of ACM's outstanding computing information resources, networking opportunities, and other benefits.
  

Subscribe to Communications of the ACM Magazine

Get full access to 50+ years of CACM content and receive the print version of the magazine monthly.

Purchase the Article

Non-members can purchase this article or a copy of the magazine in which it appears.
Sign In for Full Access
» Forgot Password? » Create an ACM Web Account