By S. T. Parkinson, R. M. Hierons, M. Lycett, M. Norman
Communications of the ACM,
March 2010,
Vol. 53 No. 3, Pages 142-147
10.1145/1666420.1666456
Comments
The established philosophy within the software development industry is that an organization implementing a program to improve software quality can expect to recoup the cost of the implementation many times over. While organizations recognize that there are potential benefits to measuring their processes and products, however, they typically find it difficult to structure ad-hoc measures into a formal program.
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