By Ramanath Subramanyam, Fei Lee Weisstein, M. S. Krishnan
Communications of the ACM,
March 2010,
Vol. 53 No. 3, Pages 137-141
10.1145/1666420.1666455
Comments
A recent industry survey observed that only 34% of IT projects were considered successful. Of the several potential factors contributing to this hard-to-achieve success, user involvement was noted as the most important one.
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