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Communications of the ACM

Table of Contents

DEPARTMENT: Editorial pointers

Editorial Pointers

DEPARTMENT: News track

News Track



DEPARTMENT: ACM election results

ACM's 2006 General Elections

COLUMN: The profession of IT


Overload of cheap information threatens our ability to function in networks; value-recognizing architectures promise significant help.
COLUMN: Technology strategy and management

What Road Ahead For Microsoft and Windows?

Untangling the snarled history of the frequently delayed Windows operating system.

Top 10 Downloads from ACM's Digital Library

COLUMN: Viewpoint

Principles of Problem Solving

Changed paradigms of human thought are needed to adapt modes of computer problem solving and truth to evolving computational technology.
SPECIAL ISSUE: Services science


This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term "services" …

A Research Manifesto For Services Science

The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline …

-Understanding Service Sector Innovation

The future of the service economy depends on worldwide appreciation, dedication, and encouragement of innovation as a key component.

The Algorithmic Revolution?The Fourth Service Transformation

What Academic Research Tells Us About Service

A computing-driven revolution is under way in the global economy guided by the principle that every business must become a service business in order to survive.

Semantics to Energize the Full Services Spectrum

Using an ontological approach to better exploit services at the technical and business levels.

Resource Planning For Business Services

Over the past several decades mathematical models of supply chains have been developed and used for resource planning. Significant gains in supply chain efficiency have been attributed to the use of such models, together with …

Enterprise Transformation

Fundamental enterprise changes begin by looking at the challenges from technical, behavioral, and social perspectives.

The Evolution and Discovery of Services Science in Business Schools

The pioneering efforts of Arizona State University illustrate what can be accomplished when universities worldwide address the need to create comprehensive interdisciplinary curricula for services science.

Germany: Computer-Aided Market Engineering

Germany: Service Engineering

Service Systems, Service Scientists, SSME, and Innovation

Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems. The four examples here document some of the early efforts to establish …

The Clarion Call For Modern Services: China, Japan, Europe, and the U.S.

Managerial IT Unconsciousness

A poorly designed, carelessly implemented, irresponsibly managed system can lead to company failure, along with IT failure.

Trust Beyond Security: An Expanded Trust Model

Developing an improved trust model and related metrics for distributed computer-based systems that will be useful immediately and resilient to changing technology.

Trust in Videoconferencing

People associate poor eye contact with deception. This perception may have hurt large-scale adoption of videoconferencing technology.

Assisting Novice Analysts in Developing Quality Conceptual Models with -ML

Knowing the kinds of modeling errors they are most likely to produce helps prepare novice analysts for developing quality conceptual models.
COLUMN: Technical opinion

Toy Projects Considered Harmful

It is valuable to improve upon the sample code we provide to students. But the deeper challenge is to create a context in which student programming matters.
COLUMN: Inside risks

Risks Relating to System Compositions