By Sudhindra Shukla, Fiona Fui-Hoon Nah
Communications of the ACM,
August 2005,
Vol. 48 No. 8, Pages 85-90
10.1145/1076211.1076245
Comments
Spyware poses serious privacy and security issues to users of e-commerce and m-commerce [3, 5, 8]. Microsoft claims that half of all computer crashes reported by its customers were caused by spyware and its equivalents. Spyware is also responsible for about 12% of all technical support calls and accounts for the biggest category of customer complaints, according to Dell [1].
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