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Home/Magazine Archive/April 2004 (Vol. 47, No. 4)/Etiquette and the Design of Educational Technology/Abstract

Human-computer etiquette: managing expectations with intentional agents

Etiquette and the Design of Educational Technology

By Punya Mishra, Kathryn A. Hershey
Communications of the ACM, April 2004, Vol. 47 No. 4, Pages 45-49
10.1145/975817.975843
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Motives for designing tact, courtesy, and even humor into educational tools must be intrinsically understood and appreciated before applied.

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