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Communications of the ACM

Communications of the ACM

The Diversity of Usability Practices

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The U.S. has a long-standing tradition of usability labs, whereas usability labs in Danish industry are a fairly novel phenomenon. On the other hand, the Scandinavian countries, including Denmark, have a strong tradition for informally involving users in the design process rather than having them participate in a formal usability program. In the 1990s we have seen the emergence of a process where Danish industry institutionalizes usability by establishing usability labs, while U.S. industry is increasingly influenced by approaches to user involvement rooted in the Scandinavian countries.

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