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Communications of the ACM

Communications of the ACM

Organizational power and the information services department: a reexamination

In a recent application of the theory of strategic contingencies in three large multinational firms, Lucas found that information services departments were perceived by others as having low levels of power and influence and suggested a variety of reasons for the results. This note continues the application of the theory of strategic contingencies to the information services department by describing a study of intraorganizational power that uses basically the same procedures as the Lucas study and obtains similar results. In an effort to stimulate future power-related research in the information systems area, this note concludes by suggesting several reasons, beyond those given by Lucas, for the levels of power attributed to information services departments.

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