Sign In

Communications of the ACM

ACM Careers

Study Finds ChatGPT Boosts Worker Productivity for Some Writing Tasks

View as: Print Mobile App Share:
worker at ChatGPT screen

Workers who used ChatGPT saved 11 minutes on a task which took control group members an average of 27 minutes.

Credit: Getty Images

A study from researchers at MIT sheds light on generative AI's impact on work, finding that it increased productivity for workers assigned tasks like writing cover letters, delicate emails, and cost-benefit analyses.

The tasks in the study didn't require precise factual accuracy or context about things like a company's goals or a customer's preferences. Still, a number of the study's participants said the assignments were similar to things they'd written in their real jobs — and the benefits were substantial. Access to the assistive chatbot ChatGPT decreased the time it took workers to complete the tasks by 40 percent, and output quality, as measured by independent evaluators, rose by 18 percent.

Researchers Shakked Noy and Whitney Zhang hope the study, published in the journal Science, helps people understand the impact that AI tools like ChatGPT can have on the workforce.

The co-authors say the study's findings show the promise of ChatGPT. Workers exposed to the assistive chatbot during the experiment were twice as likely to report using it in their real job two weeks after the experiment.

From MIT News
View Full Article


No entries found

Sign In for Full Access
» Forgot Password? » Create an ACM Web Account