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Study Uncovers Social Costs of AI-Assisted Conversations

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chatbot image near a man holding a smartphone

Chatbots are increasingly used to produce text messages, social media posts, computer programs, and speeches.

Credit: Getty Images

People have more efficient conversations, use more positive language, and perceive each other more positively when using artificial intelligence-enabled algorithmic responses in communications, a group of Cornell researchers has found.

The team examined how the use of AI in conversations impacts the way that people express themselves and view each other. Their work is published in Scientific Reports.

Discussions that emphasize the utility of AI tools to accomplish tasks faster and better "ignore the social dimension," says Malte Jung, associate professor of information science at Cornell.

Participants who think their conversation partner is using more AI-suggested responses perceive that partner as less cooperative, and feel less affiliation toward them, the group found.

From Cornell Chronicle
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