Sign In

Communications of the ACM

ACM Careers

Stressed Out? Blame Bad Technology


View as: Print Mobile App Share: Send by email Share on reddit Share on StumbleUpon Share on Hacker News Share on Tweeter Share on Facebook
woman working in a child's bedroom

Credit: Bloomberg

Emily Dreyfuss used to yell at Alexa, the Amazon virtual assistant, when things went wrong.

"I used her as a scapegoat for my feelings," says Dreyfuss, a writer and editor for Harvard's Shorenstein Center. "I talked to her in not the nicest terms."

Tech frustrations happen. Research suggests it can also damage a worker's state of mind and productivity. Computer giant Dell Technologies, in partnership with neuroscience firm EMOTIV, put people through a gauntlet of bad tech experiences, and then measured their brainwaves to gauge their reactions.

"The moment people started using bad technology, we saw a doubling of their levels of stress," says Olivier Oullier, EMOTIV's president. That has a lasting effect, he says.

Constant frustration with bad tech affects how staffers handle their daily workloads, especially younger workers. Gen Z and Millennial test subjects saw a 30% productivity drop as a result.

Remote work environments are not helping. In an office, IT support can troubleshoot tech problems. At home, you may be on your own.

From The Japan Times
View Full Article


 

No entries found