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Big Companies Ask CIOs to Take On Operations Accountability


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Credit: Getty Images

Large businesses are starting to hold their chief information officers accountable for the results of corporate-wide digital business operations, giving them much wider responsibility within the organization.

As the economic changes brought about by the coronavirus pandemic accelerate businesses' digital transformations, many now see a need for an executive who can view digital efforts in terms of the entire organization, coordinate activities, and manage risks, says Janelle Hill, chief of research for Gartner Inc.'s CIO practice. These are activities normally associated with a chief operating officer, she says.

Gartner says that by 2024, a quarter of the CIOs working in large, traditional enterprises will effectively become, as the research and advisory firm calls it, "COO by proxy." In years to come, those CIOs increasingly will be called upon to demonstrate more operational accountability. They will recommend which enterprisewide digital projects get the green light, which activities continue to be funded, and which efforts are discontinued, she says.

"It's a much bigger stage that they're stepping on to," Hill says.

From The Wall Street Journal
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