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Four possible scenarios of how the corona crisis can transform the world
From Putting People First

Four possible scenarios of how the corona crisis can transform the world

How will the pandemic change the way we live and do business? In this whitepaper the Zukunftsinstitut describes four possible scenarios of how the corona crisis...

Imaging the world after coronavirus, part 2
From Putting People First

Imaging the world after coronavirus, part 2

Here are some more features and articles on what my lie ahead.

AnswerLab’s Guide to Remote Research
From Putting People First

AnswerLab’s Guide to Remote Research

The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research...

Beyond empathy
From Putting People First

Beyond empathy

In design thinking and related research, there is way too much talk about empathy. It’s a fuzzy concept that subjectivizes, flattens and commoditizes the work to...

Immaginare il mondo dopo il coronavirus
From Putting People First

Immaginare il mondo dopo il coronavirus

L'idea di un "ritorno alla normalità" non sembra più sostenibile. Ci sarà una nuova normalità che per tanti versi è molto diversa dalla vecchia normalità. E le...

Imagining the world after coronavirus
From Putting People First

Imagining the world after coronavirus

The idea of a "return to normal" seems no longer tenable. There will be a new normal that is in many ways very different from the old normal. And choices we make...

Doing fieldwork in a pandemic
From Putting People First

Doing fieldwork in a pandemic

Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to...

Mass panic unlikely during pandemics
From Putting People First

Mass panic unlikely during pandemics

Two articles, one by Matt Simon in Wired and another by Benedict Carey in the New York Times, summarize scientific research that illustrates why mass panic is unlikely...

Torino, how are you?
From Putting People First

Torino, how are you?

How are we doing in this emergency? Collecting the answers we will not only know how we are, what has changed in our habits, and what our needs are, but we will...

Torino, come stai?
From Putting People First

Torino, come stai?

Come stiamo in questa emergenza? Raccogliendo le risposte potremo sapere non solo come stiamo noi, cos’è cambiato nelle nostre abitudini e quali sono le nostre...

[Book] The Psychology of Pandemics
From Putting People First

[Book] The Psychology of Pandemics

This book describes the psychological reactions to pandemics, including maladaptive behaviors, emotions, and defensive reactions, and reviews the psychological...

Why Customer Experience is now job no. 1 for CEOs
From Putting People First

Why Customer Experience is now job no. 1 for CEOs

Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for Knowledge@Wharton by Mark Leiter.

The State of User Research Report 2020
From Putting People First

The State of User Research Report 2020

UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data...

Five short papers on online privacy by Carissa Véliz
From Putting People First

Five short papers on online privacy by Carissa Véliz

Carissa Véliz is a philosopher and ethicist who works on digital ethics, practical ethics more generally, political philosophy, and public policy

The ethics of nudging
From Putting People First

The ethics of nudging

No “knockdown” objection has appeared to date that should make us reject the nudge approach overall. At the same time, serious ethical concerns have emerged that...

Special issue on digital ethnography
From Putting People First

Special issue on digital ethnography

This special issue of the Journal of Digital Social Research collects the confessions of five digital ethnographers laying bare their methodological failures, disciplinary...

[Book] The Power of Not Thinking
From Putting People First

[Book] The Power of Not Thinking

The Power of Not Thinking: How Our Bodies Learn and Why We Should Trust Themby Simon Roberts535 publishersApril 2020, 336 pages Have you ever held out your hand...

Video interviews on the history of design between the Dotcom Crash and the rise of machine intelligence
From Putting People First

Video interviews on the history of design between the Dotcom Crash and the rise of machine intelligence

Transformations in design practice between the Dotcom Crash and the rise of machine intelligence

Why facts don’t change our minds
From Putting People First

Why facts don’t change our minds

Humans’ biggest advantage over other species is our ability to coöperate.

Post-it note city
From Putting People First

Post-it note city

A visit to the smart-city-in-progress at Sidewalk Toronto prompts questions about what it means to “participate” in civic design.
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