Sign In

Communications of the ACM

Blogroll



Experientia and Italian bank Intesa Sanpaolo announce innovative partnership
From Putting People First

Experientia and Italian bank Intesa Sanpaolo announce innovative partnership

Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means...

[Book] Designing Better Services: A Strategic Approach from Design to Evaluation
From Putting People First

[Book] Designing Better Services: A Strategic Approach from Design to Evaluation

Designing Better Services: A Strategic Approach from Design to Evaluation by Francesca Foglieni, Beatrice Villari and Stefano Maffei (Polytechnic University of[Book]...

Six hacks for service designers working in an agile environment
From Putting People First

Six hacks for service designers working in an agile environment

Ideally service designers deliver our best value when we stay outside the “Scrum” (literally and figuratively), fulfilling our strategic role and avoiding the hectic...

From human-centered design to humanity-centered design
From Putting People First

From human-centered design to humanity-centered design

The design industry’s reigning paradigm is in crisis. It’s time to evolve from human-centered design to humanity-centered design, write Artefact’s Rob Girling and...

‘Thick data’ sees the market future when big data can’t
From Putting People First

‘Thick data’ sees the market future when big data can’t

“Customers are really the most unpredictable, the most unknown, and the most difficult-to-quantify thing for any business,” said Tricia Wang, ethnographer and co...

Service design at BBVA bank
From Putting People First

Service design at BBVA bank

BBVA (an international financial institution with a presence in 35 countries, providing services to 70 million customers) was one of the sponsors of the Service...

Waymo focuses on user experience
From Putting People First

Waymo focuses on user experience

Waymo —formerly the Google self-driving car project— is investing a lot of time and effort on building out the user experience of its self-driving vehicles, which...

Self-driving cars and humans must learn a common language
From Putting People First

Self-driving cars and humans must learn a common language

For all the intricate technology required for autonomous cars — the sensors to replicate eyes and ears, the computers and algorithms to serve as the car’s brains...

Epic storytelling with video
From Putting People First

Epic storytelling with video

Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis...

Nudges that fail
From Putting People First

Nudges that fail

Nudges that fail Cass R. Sunstein Behavioural Public Policy, 2017, 1(1), 4-25. doi:10.1017/bpp.2016.3 Why are some nudges ineffective, or at least less effective...

Innovate through service design – Experientia and Intesa Sanpaolo for “Torino Design of the City”
From Putting People First

Innovate through service design – Experientia and Intesa Sanpaolo for “Torino Design of the City”

by Erin O’Loughlin – Photos: Naz Kazazoglu In Turin, you only need to tell your taxi driver “Take me to the skyscraper” to end up at the impressive Innovation Center...

Richard Thaler’s Nobel Prize is a win for good design
From Putting People First

Richard Thaler’s Nobel Prize is a win for good design

by Erin O’Loughlin Richard Thaler’s 2017 Nobel Economics Prize on Monday was met with more buzz around the offices of our design agency than is usual for economics...

Don’t miss Experientia at Torino Design of the City
From Putting People First

Don’t miss Experientia at Torino Design of the City

Torino Design of the City is nearly here! Experientia will of course be part of this exciting week (10-16 October) of events, meetings, workshops, exhibitions and...

Financial Times special report on citizen empowerment through technology
From Putting People First

Financial Times special report on citizen empowerment through technology

The Financial Times has published People’s Technology, an excellent special report on how grassroots communities across Europe are using technologies in new ways...

Thinking about the social cost of technology
From Putting People First

Thinking about the social cost of technology

The frustration and stress caused by complex technologies that can seem unknowable — not to mention the time and mindshare that gets wasted trying to make systems...

Building the networked city from the ground up with citizens
From Putting People First

Building the networked city from the ground up with citizens

How can technology lead to more participation in democratic processes? Who should own and control city data? Can cities embrace a model that socializes data and...

Google’s Director of User Experience on the power of ethnography in an era of Big Data
From Putting People First

Google’s Director of User Experience on the power of ethnography in an era of Big Data

Elizabeth Churchill, Google’s Director of User Experience argues that there has never been a better time for an ethnographic embrace and a reconfiguration of what...

Save the date: half-day event on service design innovation in Turin
From Putting People First

Save the date: half-day event on service design innovation in Turin

SAVE THE DATE From the 10th to 16th October, the City of Turin will host Torino Design of the City. This week of events, meetings, workshops, exhibitions and guided...

[Book] Everyday Schooling in the Digital Age
From Putting People First

[Book] Everyday Schooling in the Digital Age

Everyday Schooling in the Digital Age: High School, High Tech? By Neil Selwyn, Selena Nemorin, Scott Bulfin, Nicola F. Johnson Routledge 2018 – 224 pages [Amazon...

[Book] Think like an anthropologist
From Putting People First

[Book] Think like an anthropologist

Think Like An Anthropologist by Matthew Engelke Pelican, August 2017, 339 pages [Start reading – Amazon link] How does anthropology help us understand who we are...
Sign In for Full Access
» Forgot Password? » Create an ACM Web Account