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Global study: Leading companies bet on customer experience
From Putting People First

Global study: Leading companies bet on customer experience

A new report from Harvard Business Review Analytic Services reveals that customer experience is vital for business success, and establishes social media as theGlobal...

[Book] Quantitative Ethnography
From Putting People First

[Book] Quantitative Ethnography

Quantitative Ethnography David Williamson Shaffer Boswell Press Available April 2017 > Download Introduction > Watch video presentation This is a book about understanding...

An anthropologist in the boardroom
From Putting People First

An anthropologist in the boardroom

“It is often tempting to think that the 21st-century world is so closely integrated and digitised that the issue of culture is becoming irrelevant,” writes Gillian...

Boston’s human-centered research to design middle-income housing
From Putting People First

Boston’s human-centered research to design middle-income housing

In Boston, the Mayor’s Office of New Urban Mechanics is conducting ethnographic, human-centered research to design middle-income housing that reflects people’sBoston...

ONE Design: a portal on Adaptive Path’s work with Capital One Bank
From Putting People First

ONE Design: a portal on Adaptive Path’s work with Capital One Bank

ONE Design is a content portal where Capital One, the eighth-largest bank in the United States shares (many) inspiring stories of how their Adaptive Path designers...

[Book] The Stuff of Bits – An Essay on the Materialities of Information
From Putting People First

[Book] The Stuff of Bits – An Essay on the Materialities of Information

The Stuff of Bits: An Essay on the Materialities of Information by Paul Dourish MIT Press, May 2017 264 pages Virtual entities that populate our digital experience...

How Silicon Valley is (ab)using behavioral science and nudging
From Putting People First

How Silicon Valley is (ab)using behavioral science and nudging

In an extensive review of The Undoing Project: A Friendship That Changed Our Minds, the book by Michael Lewis on the psychologists Daniel Kahneman and Amos Tversky...

[Book] Designing User Interfaces for an Aging Population: Towards Universal Design
From Putting People First

[Book] Designing User Interfaces for an Aging Population: Towards Universal Design

Designing User Interfaces for an Aging Population: Towards Universal Design By Jeff Johnson and Kate Finn Morgan Kaufmann Publishers, March 2017 258 pages > First...

Jeremy Myerson on how social challenges can catalyse design-led innovation in industry
From Putting People First

Jeremy Myerson on how social challenges can catalyse design-led innovation in industry

In this recent talk at the RCA in London, writer and academic Jeremy Myerson explores how social challenges can catalyse design-led innovation in industry. Rather...

Service design at the Singapore Government
From Putting People First

Service design at the Singapore Government

Jacqueline Poh, CEO of Singapore’s GovTech agency, spoke about the importance of a service design approach at the Innovation by Design Conference 2017, held from...

Interview with Prof. Bill Beeman on the ways ethnography can improve business
From Putting People First

Interview with Prof. Bill Beeman on the ways ethnography can improve business

A fertile relationship is growing between anthropology and business. Marketers are finding that anthropologists gather very useful knowledge by studying consumers...

Ethnography and industry: a reflection on a coming of age
From Putting People First

Ethnography and industry: a reflection on a coming of age

Patrick G. Watson, lecturer in the Sociology department and Social Psychology program at McMaster University, Canada, has recently published a thoughtful review...

[Book chapter] Behavioral economics and health
From Putting People First

[Book chapter] Behavioral economics and health

Behavioral Economics and Health Judd B. Kessler and C. Yiwei Zhang Oxford Textbook of Public Health 2014 Behavioral Economics combines the insights of Economics...

Designing for the circular economy
From Putting People First

Designing for the circular economy

As reported by Knowledge@Wharton, the London-based Agency of Design (AoD) came up with three different approaches, “each of which embodies a different strategyDesigning...

PewResearch on the future of free speech, trolls, anonymity and fake news online
From Putting People First

PewResearch on the future of free speech, trolls, anonymity and fake news online

To illuminate current attitudes about the potential impacts of online social interaction over the next decade, Pew Research Center and Elon University’s Imagining...

Dan Hill argues for more identity, not less
From Putting People First

Dan Hill argues for more identity, not less

Dan Hill (Associate Director, Arup, London) reflects in a long essay on the meaning of identity in the face of Brexit and Trump and what that implies for strategic...

The intimacy of autonomous vehicles
From Putting People First

The intimacy of autonomous vehicles

Matt Yurdana of Intel’s IoT Experiences Group discusses Intel’s insight on passenger experience in the age of autonomous transportation. The intimate nature ofThe...

How many users are enough in user research?
From Putting People First

How many users are enough in user research?

The British consumer cooperative Co-op uses both qualitative and quantitative approaches to make decisions about products. While quantitative research is best when...

Exploring how and why we make financial choices
From Putting People First

Exploring how and why we make financial choices

The Think Forward Initiative is an open source initiative by ING, CEPR (Centre for Economic Policy Research), Dell EMC, Microsoft, Dimension Data and Deloitte.Exploring...

Business as Unusual: Latest issue of Touchpoint, the service design journal
From Putting People First

Business as Unusual: Latest issue of Touchpoint, the service design journal

“Business as Unusual” was the theme of the ninth annual Service Design Global Conference held in Amsterdam and in its play on words, it recognises that serviceBusiness...
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